Support Escalation

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Description

Compatibility

Changes Log

Support Escalation for WHMCS is a comprehensive module designed to elevate your customer support experience. It allows for the creation of customized pricing and rules for different client groups, supports multiple currencies, and offers efficient ticket escalation to specific departments. Features include timed display options for escalation, admin notifications for escalated tickets, and an easy integration process without the need for template editing. This module is multilingual, enhancing its global usability. It’s an ideal tool for businesses using WHMCS who wish to improve their customer service efficiency and adaptability.

Features:

  • Multiple Client Groups Rules: Create custom rules and pricing for different client groups.
  • Multi-Currency Support: Compatible with all WHMCS-supported currencies.
  • Allowed Departments: Select departments authorized for ticket escalation.
  • Allowed Statuses: Specify eligible ticket statuses for escalation.
  • Timed Display: Set a delay for when the escalation option becomes visible.
  • Invoice Tax Option: Add tax to escalated ticket invoices.
  • Ticket New Department: Auto-assign escalated tickets to a new department.
  • Ticket New Status: Update the status of tickets upon escalation.
  • Admin Notification: Send notifications for escalated tickets.
  • Without Template Editing: Easy integration without modifying templates.
  • Multi-Language Support: Fully supports multiple languages.

Choose the Support Escalation WHMCS module for its unparalleled ability to transform your WHMCS-based customer service.


Pricing Details

  • One-Time Purchase:
    • Price: $29.00 USD
    • Note: This is a one-time payment with no recurring monthly or yearly fees.
  • Source Code Access:
    • Price: $299.00 USD
    • Note: This is also a one-time payment, with no additional charges in the future. To purchase the source code, please open a support ticket through our website.

Version Compatibility


Compatible with WHMCS v8.9
  • All versions of WHMCS v8.9
  • All versions of WHMCS v8.8
  • All versions of WHMCS v8.7
  • All versions of WHMCS v8.6
  • All versions of WHMCS v8.5
  • All versions of WHMCS v8.4

Latest Version (1.0.0)

Important notes before purchasing:

Owned license is suitable if you need to use the module only on one site.

Source code license allows you to install the module on any of your own sites. You cannot share or sell the code without our permission.

We do not offer refunds. Before making a purchase, you can request to see a demo of the modules or ask for more details. Once purchased, we do not allow any refunds.

Our customization services are paid, and the client will be charged for this service.

We offer free installation services for all of our modules. If you need installation assistance, you can easily open a ticket with our support department after making the purchase.

All modules work with the latest version of WHMCS. For older versions, you can inquire through a ticket, email, or live chat.

Clients should sign up using a valid email from a top-level domain.

An order verification email may be sent to the client. You need to verify your email in the client area before using the modules.

All our modules work with PHP v5.6 up to PHP v8.1.

WHMCS modules are encoded and require the ionCube Loader to work.

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