At 99modules.com, we are committed to providing high-quality modules and themes to our customers. We strive to ensure that our products meet or exceed industry standards and are fully functional.
Digital Products: Due to the digital nature of our products, all sales of modules and themes on our website are final, and we do not offer refunds. We encourage you to carefully review the product description, documentation, and demo content before making a purchase. If you have any questions about a specific product, our customer support team is available to assist you in making an informed decision.
Defective or Non-functional Products: In the unlikely event that a product purchased from 99modules.com is found to be defective or non-functional, we will provide technical support to resolve the issue. If we are unable to resolve the issue to your satisfaction, we may offer to exchange the defective product for another product of equal or lesser value.
Custom Works: Refunds for custom projects are handled as follows:
- If we have not started your custom project yet, you can request a refund, and we will provide a full refund.
- If we have started the project but have not delivered it to you within the agreed-upon timeframe, you can request a refund, and we will provide a 50% refund. Once you receive the project file, refunds will not be offered. Please note that customization services and installation services are subject to separate terms and conditions and may not be eligible for refunds.
Support and Issue Resolution: If you encounter any issues with our modules or themes, please contact our support team, and we will promptly assist you in resolving the problem.
For all inquiries, questions, comments, and feedback, please reach out to us at sales@99modules.com. We value your input and are committed to providing you with exceptional products and services.
